Shipping & Returns

If you can’t find the answer to your question here, please send us an email ( or send a message to our Facebook page.

Do you ship internationally?

Yes, we do. As part of our goal of connecting customers to Afghan artisans, we ship to any country that FedEx and DHL support.

How much is the shipping cost?

Depending on the weight of the rug, the shipping cost is different for each rug. You can check the shipping cost of a carpet in cart page.

When will my order ship?

Your order will be processed and be ready for shipping in less than one business day after receiving the payment. DHL or FedEx takes care of our international shipping. The shipping time varies from country to country. You should expect to receive your order within 4 to 7 business days.

What’s your return policy?

If you aren’t happy with your purchase you can return it. Just notify us within 7 days of the arrival of your order. After we received the rug in its original condition we will process the refund without any deduction.

If you are located in US you will only need to return it to our warehouse in Ohio, USA. (Easy return!)

You can return the rug and receive full refund or exchange with another rug If;

  • Received the wrong product
  • Received damaged product
  • Or simply don’t like the product after checking it physically.
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