Frequently Asked Questions

Where is your company located?

Our company is located both in Afghanistan and the USA. This dual location allows us to closely manage the crafting process in Afghanistan while efficiently handling distribution and customer service from our USA base.

Where are your rugs made?

Our rugs are authentically crafted in Afghanistan. We work closely with skilled artisans in regions like Maymana, Ghazni, Herat, and Balkh in northern Afghanistan. These artisans employ traditional hand-knotting techniques that have been passed down through generations, ensuring each rug is a unique piece of art.

Are the rugs produced ethically?

Absolutely. Ethical production is at the heart of our business. We ensure fair wages and good working conditions for our artisans. Our rugs are crafted with respect for the traditional methods, with no child labor involved. We’re committed to preserving these artisanal skills in a way that benefits and uplifts the local communities.

Can I order a custom-designed rug?

Yes, we offer custom rug services. You can provide us with your design, size specifications, and color preferences, and we will make your custom design rug based on the provided specifications. Please contact us for custom-designed rug inquiries.

What types of rugs do you offer?

We specialize in authentic Afghan hand-knotted rugs, including traditional Turkmen designs, modern designs, and unique custom designs. Our collection also features Kilim rugs known for their flatweave style.

Are there any discounts or promotional offers?

  We often provide promotional offers and discounts, especially for first-time customers. Please visit our Discount & Promotions page for our current offers. 

Do you ship internationally?

Yes, we ship worldwide. Please feel free to visit our Shipping & Return Policy for additional information.

What is the return policy?

We offer a customer-friendly return policy. Please take a look at our Shipping & Return Policy for detailed information on returns and exchanges.

How can I care for my rug?

Caring for your hand-knotted rug involves regular vacuuming, immediate stain treatment, and periodic professional cleaning. Avoid exposing the rug to prolonged direct sunlight and rotate it occasionally to ensure even wear.

If you have any other questions, please contact us!

Shopping Cart