Shipping & Returns Policy
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At Afghanu.com, we appreciate your significant investment in a hand-knotted rug. Our commitment is to provide a purchasing journey that’s not only seamless but also deeply satisfying. We strive to deliver exceptional service and attention to detail at every stage of the shopping process.
In our commitment to deliver your unique rug safely, all orders are meticulously shipped from Kabul, Afghanistan, to Dubai. Once in Dubai, each rug is individually packaged and dispatched by reliable carriers such as FedEx or UPS.
Shipping To United State
We proudly offer free shipping to your doorstep anywhere in the USA. Once you place your order, we work diligently to ship it via reliable carriers, FedEx or UPS, so your rug arrives within 14 days. We also cover all customs duties and taxes, so there are no additional costs to your purchase. We aim to make your shopping experience seamless and effortless, with no hidden charges.US Tariffs, Duties & Taxes
Effective September 14, 2025: For orders shipped to U.S. addresses, Afghanu Rugs will cover any additional import charges—tariffs, duties, and taxes—at no extra cost to you. If a carrier requests payment at delivery, please retain the receipt and contact us for prompt reimbursement.US Orders Return
For our valued customers in the United States, your satisfaction is our highest priority. If you are not entirely pleased with your rug purchase, you can return it to us within 14 days of delivery. We will issue a full refund without any deductions and cover the return shipping cost, underscoring our promise of a truly risk-free shopping experience.
Shipping to European Union Countries
We gladly ship to European Union countries through DPD and its delivery partners. Estimated delivery takes 14-20 days.
All taxes, customs charges, and import duties are prepaid, so you won’t pay anything extra upon delivery.
Unfortunately, due to logistical limitations, we do not accept returns from EU countries.
| Country | Shipping | Return | Customs & Duties |
|---|---|---|---|
| Austria | Available | Not accepted | Prepaid |
| Belgium | Available | Not accepted | Prepaid |
| Bulgaria | Available | Not accepted | Prepaid |
| Croatia | Available | Not accepted | Prepaid |
| Cyprus | Available | Not accepted | Prepaid |
| Czechia (Czech Republic) | Available | Not accepted | Prepaid |
| Denmark | Available | Not accepted | Prepaid |
| Estonia | Available | Not accepted | Prepaid |
| Finland | Available | Not accepted | Prepaid |
| France | Available | Not accepted | Prepaid |
| Germany | Available | Not accepted | Prepaid |
| Greece | Available | Not accepted | Prepaid |
| Hungary | Available | Not accepted | Prepaid |
| Ireland | Available | Not accepted | Prepaid |
| Italy | Available | Not accepted | Prepaid |
| Latvia | Available | Not accepted | Prepaid |
| Lithuania | Available | Not accepted | Prepaid |
| Luxembourg | Available | Not accepted | Prepaid |
| Malta | Available | Not accepted | Prepaid |
| Netherlands | Available | Not accepted | Prepaid |
| Poland | Available | Not accepted | Prepaid |
| Portugal | Available | Not accepted | Prepaid |
| Romania | Available | Not accepted | Prepaid |
| Slovakia | Available | Not accepted | Prepaid |
| Slovenia | Available | Not accepted | Prepaid |
| Spain | Available | Not accepted | Prepaid |
| Sweden | Available | Not accepted | Prepaid |
Shipping to the United Kingdom
We gladly ship to the United Kingdom through DPD and its delivery partners. Estimated delivery takes 14 to 20 days.
All taxes, customs charges, and import duties are prepaid, so you won’t pay anything extra upon delivery.
Unfortunately, due to logistical limitations, we do not accept returns from the United Kingdom.
Shipping to Other Countries
We offer free international shipping to countries not listed above where UPS, DPD, or FedEx delivers. The listed rug price includes shipping, and estimated delivery takes 14 to 17 days.
You’ll receive a tracking number for every order. Our team will help with any shipping questions and support you throughout the process until your rug is delivered.
Import taxes, customs duties, and related fees are not included in the listed price. These charges vary by country and are the customer’s responsibility.
Due to logistical limitations, we do not accept returns from these countries. If you have questions about a rug or delivery, please contact us before ordering—we’re happy to help you choose with confidence.
Please pay any required customs charges promptly. If unpaid charges cause your shipment to be returned or confiscated by local customs, no refund will be issued.
Cancellations
While we cannot promise cancellations after the rug has been shipped, we would like to encourage you to contact us as soon as possible to discuss your options. Our dedicated customer support team is always ready to help and may be able to find a suitable solution for your situation.
Lost or Damaged Rugs
Every order is insured against loss or damage for your peace of mind. If you received a damaged or wrong rug please contact our customer service immediately. Moreover, a tracking number is provided for each order to keep you informed and in control, allowing you to monitor your rug’s journey right to your doorstep.Customer Support
If you need assistance, please don’t hesitate to reach out. We are available 7 days a week, 24 hours a day, to help you with any inquiries.